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Entrepreneurship Skilling Govt. Digital Transformation

Wadhwani Skills Retail Sales Executive Program

Your career in retail starts here.

Get trained, get certified, and earn a guaranteed interview with leading retail employers in just 13 weeks. A 100 percent free online program by Wadhwani Skills. Structured growth execution support for businesses ready to scale.

Weeks Structured online program

Confirmed Job Interview*

%

* Only for participants who meet the completion criteria

No charges at any stage

₹ 0

Hours/Week Faculty led live sessions

0

Program USP

Free training. Job-ready certification. Guaranteed interview.

This is the strongest promise of the Retail Sales Executive Program. All participants who meet the completion criteria will receive a Wadhwani Skills Certificate and a confirmed job interview with a participating retail employer.

Job-linked

Built around real retail hiring expectations.

Career-focused

Prepares you for growth in organised retail.

100 percent free

No training fee, certification fee, or interview fee.

Apply now

Apply now for the pilot cohort.

Seats are limited. All participants who meet the completion criteria will receive a Wadhwani Skills Certificate and a confirmed job interview with a participating retail employer.

  • Quick application

    The form takes less than 5 minutes.

  • Selection review

    Applications will be reviewed for motivation, availability, and fit for retail sales roles.

  • Clear next step

    If shortlisted, our team will contact you with program details and onboarding steps.

About the program

Built for young people who want retail to become a career path.

The Retail Sales Executive Program is a 13-week online program by Wadhwani Skills for young people who want to enter organised retail, perform with confidence, and grow toward stronger roles over time.

  • Retail floor readiness

    Customer handling, product demos, sales support, store processes, returns, refunds, and post-sales support.

  • Career confidence

    Communication, professionalism, problem-solving, teamwork, confidence, and interview preparation.

  • AI skills for modern work

    Learn the basics of AI and how practical tools can support retail sales and workplace tasks.

Retail can be your first step into a formal career.

With the right skills, attitude, and consistency, an entry-level retail role can grow into a clear career path across senior sales, team lead, store supervision, store management, area operations, customer experience, or brand training roles over time.

Retail can be your first step into a formal career.

Enquire Now

What you get

Practical training. Career confidence. Guaranteed interview.

Every part of the program is designed to help you become ready for organised retail and show employers that you can learn, serve customers, and grow.

  • Retail Sales Skills

    Understand customer handling, product demos, returns, refunds, sales support, teamwork, and store safety.

  • Employability Skills

    Build communication, self-management, professionalism, problem-solving, and customer centricity.

  • AI Skills

    Learn AI basics and practical ways to use AI tools for retail sales and workplace preparation.

  • Employer Masterclass

    Hear from a retail employer and understand floor realities, hiring expectations, and workplace conduct.

  • Interview Preparation

    Work on your resume, mock interviews, personal pitch, and employer-facing communication.

  • Certificate and Confirmed Job Interview

    All participants who meet the completion criteria will receive a Wadhwani Skills Certificate and a confirmed job interview with a participating retail employer.

How it works

Start your retail career journey in 5 steps.

  • Apply Online

    Fill in the application form. It takes less than 5 minutes.

  • Get Screened

    Your application will be reviewed against the selection criteria.

  • Join Program

    Attend live sessions, complete weekly learning tasks, and practise through role plays.

  • Build Readiness

    Work on your resume, personal pitch, communication skills, and interview preparation.

  • Get Your Job Interview

    Meet the completion criteria and receive a Wadhwani Skills Certificate and a confirmed job interview with a participating retail employer.

13-week journey

Build the skills that can help you grow in retail.

A clear week-by-week path that builds retail skills, workplace confidence, interview readiness, and the discipline needed for real retail roles.

Week 1

Introduction to Retail

Understand the retail sector, your role as a sales executive, and how to build a positive floor presence.

Week 2

Payments, Returns and Refunds

Learn transactions, returns, exchanges, and service point handling.

Week 3

Product Demo and Sales Support

Guide customers, explain products, support sales, and provide reliable service.

Week 4

Personalisation, Teamwork and Safety

Learn personalised selling, post-sales support, teamwork, and store safety.

Week 5

Employer Masterclass

Understand floor realities, employer expectations, and professional conduct.

Week 6

AI Tools for Retail

Learn AI basics and practical ways AI tools can support retail sales.

Week 7

Communication Skills

Build listening, phone conversation, request handling, and email basics.

Week 8

Self-Management and Presentation

Learn grooming, first impressions, self-discipline, learnability, and resilience.

Week 9

Professionalism at Work

Understand task management, feedback, workplace behaviour, POSH awareness, and disability awareness.

Week 10

Problem Solving

Build creative thinking, decision-making, and a result-oriented mindset.

Week 11

Customer Centricity

Learn work relationships, conflict handling, rapport building, and customer focus.

Weeks 12 and 13

Project and Interview Prep

Complete a final project, polish your resume, practise interviews, and prepare your personal pitch.

Week 1

Introduction to Retail

Understand the retail sector, your role as a sales executive, and how to build a positive floor presence.

Week 2

Payments, Returns and Refunds

Learn transactions, returns, exchanges, and service point handling.

Week 3

Product Demo and Sales Support

Guide customers, explain products, support sales, and provide reliable service.

Week 4

Personalisation, Teamwork and Safety

Learn personalised selling, post-sales support, teamwork, and store safety.

Week 5

Employer Masterclass

Understand floor realities, employer expectations, and professional conduct.

Week 6

AI Tools for Retail

Learn AI basics and practical ways AI tools can support retail sales.

Week 7

Communication Skills

Build listening, phone conversation, request handling, and email basics.

Week 8

Self-Management and Presentation

Learn grooming, first impressions, self-discipline, learnability, and resilience.

Week 9

Professionalism at Work

Understand task management, feedback, workplace behaviour, POSH awareness, and disability awareness.

Week 10

Customer Centricity

Learn work relationships, conflict handling, rapport building, and customer focus.

Week 11

AI Tools for Retail

Learn AI basics and practical ways AI tools can support retail sales.

Weeks 12 and 13

Project and Interview Prep

Complete a final project, polish your resume, practise interviews, and prepare your personal pitch.

Who can apply

Is this program built for you?

You should apply if you are serious about preparing for a retail sales role and open to building a long-term career in organised retail.

  • You are currently working in retail and want to move into a better role.

  • You are a college student or diploma holder looking for your first formal job.

  • You are a job seeker who wants to build a career in organised retail.

  • You want to improve your communication, confidence, and customer-handling skills.

  • You can commit to a 13-week online program.

  • You are serious about completing the course and preparing for interviews.

Real talk

Retail is demanding. It can also be rewarding.

Retail can mean long hours, busy weekends, standing shifts, late closing hours, and customer pressure. But for people who are prepared, disciplined, and customer-focused, it can also become a strong career path with real growth.

Know the role

  • Customer validation
  • Market clarity
  • Sales and market expansion readiness

Build the mindset

You practise communication, patience, confidence, problem-solving, and professional behaviour needed on the floor.

Build the mindset

Strong performers can move toward roles such as senior sales associate, team lead, store supervisor, store manager, area executive, customer experience lead, or brand trainer over time.

Selection criteria

What we look for.

Interest in retail sales

You should be open to working in retail sales, customer service, store operations, or related roles.

Time commitment

You should be able to attend live online sessions and complete weekly learning tasks for 13 weeks.

Willingness to practise

You should be ready to complete assignments, assessments, role plays, and interview preparation.

Basic communication ability

You do not need to be perfect. You need basic ability and a willingness to improve.

Job seriousness

You should be serious about applying for retail job opportunities after completing the program.

Program fit

Shortlisted candidates will be contacted by the team after application review.

Interest in retail sales

You should be open to working in retail sales, customer service, store operations, or related roles.

Time commitment

You should be able to attend live online sessions and complete weekly learning tasks for 13 weeks.

Willingness to practise

You should be ready to complete assignments, assessments, role plays, and interview preparation.

Program fit

Shortlisted candidates will be contacted by the team after application review.

Job seriousness

You should be serious about applying for retail job opportunities after completing the program.

Program fit

Shortlisted candidates will be contacted by the team after application review.

Clarity check

What this program is and what it is not.

This is

Structured job-readiness training

A guided online program to help you prepare for retail sales roles.

Not

A self-paced video course

You need to attend live sessions and complete weekly tasks.

This is

Practical learning

Live sessions, role plays, assignments, assessments, and interview preparation.

Not

A certificate-only program

The certificate is based on completion and demonstrated readiness.

This is

A free opportunity

There are no training fees, certification fees, interview fees, or hidden charges.

Not

A direct job offer

The job interview is confirmed for participants who meet the completion criteria. Final hiring decisions are made by employers.

This is

Structured job-readiness training

A guided online program to help you prepare for retail sales roles.

Not

A self-paced video course

You need to attend live sessions and complete weekly tasks.

This is

Practical learning

Live sessions, role plays, assignments, assessments, and interview preparation.

Not

A certificate-only program

The certificate is based on completion and demonstrated readiness.

This is

A free opportunity

There are no training fees, certification fees, interview fees, or hidden charges.

Not

A direct job offer

The job interview is confirmed for participants who meet the completion criteria. Final hiring decisions are made by employers.

Employer access

Get a confirmed job interview with leading employers in organised retail.

Participants who meet the completion criteria will receive a confirmed job interview with employers that are among the top in the industry. Exact employer allocation will depend on role availability, location, and candidate fit.

  • Fashion & Apparel

    Retail brands and store networks

  • Food & Beverage Retail

    High-volume customer service roles

  • Grocery & Hypermarket

    High-volume organised retail formats

  • Electronics & Lifestyle

    Customer-facing retail roles

Want to explore more?

Wadhwani Skills also offers a range of no-cost courses and modules to help you grow at your own pace.
Explore More courses

Questions, answered directly

FAQs for applicants.

Is this program really free?

Yes. The program is 100 percent free. There are no training fees, certification fees, interview fees, or hidden charges.

It is for college students, diploma holders, first-time job seekers, early job seekers, and people already working in retail who want to move into a better role.
No. Prior retail experience is not required. You need interest, commitment, and willingness to learn.
Yes. The program is online and cohort-based. You will attend live sessions and complete weekly learning tasks.
No. This is not a fully self-paced course. You need to follow the weekly schedule, attend live sessions, and complete assignments.
The program runs for 13 weeks. Each week includes structured learning, practice, and assessments.

You will learn retail sales skills, customer handling, product support, returns and refunds, communication, professionalism, problem-solving, AI basics, resume preparation, and interview skills.

Retail can be demanding. It can involve standing for long hours, working during busy periods, late closing, and handling different kinds of customers. The program prepares you for these realities and helps you build the skills needed to grow in organised retail.

Growth depends on performance, employer policies, and experience. A retail sales role can become a path toward senior sales associate, team lead, department support, store operations, supervisor, or customer experience roles.

Yes. Participants who meet the completion criteria will receive a Wadhwani Skills Certificate.

All participants who meet the completion criteria will receive a Wadhwani Skills Certificate and a confirmed job interview with a participating retail employer. The skills and certificate also prepare you to perform better in other interviews and job opportunities across the retail sector.
Yes. All participants who meet the completion criteria will receive a Wadhwani Skills Certificate and a confirmed job interview with a participating retail employer.
No. The program guarantees an interview for eligible completers. The final hiring decision will be made by the employer after the interview process.
Your application will be reviewed. If you are shortlisted, the team will contact you by phone or email.

Yes. You can apply if you are currently working in retail and want to move into a better role. You should be able to commit time for the live sessions and weekly tasks. Learners who complete the program are positioned for entry-level retail sales roles, so it can also help you move up within retail. 

You need a smartphone or computer, internet access, and the ability to attend live online sessions.