Wadhwani Skills Retail Sales Executive Program
Your career in retail starts here.
Get trained, get certified, and earn a guaranteed interview with leading retail employers in just 13 weeks. A 100 percent free online program by Wadhwani Skills. Structured growth execution support for businesses ready to scale.
Weeks Structured online program
Confirmed Job Interview*
* Only for participants who meet the completion criteria
No charges at any stage
Hours/Week Faculty led live sessions
Program USP
Free training. Job-ready certification. Guaranteed interview.
This is the strongest promise of the Retail Sales Executive Program. All participants who meet the completion criteria will receive a Wadhwani Skills Certificate and a confirmed job interview with a participating retail employer.
Job-linked
Built around real retail hiring expectations.
Career-focused
Prepares you for growth in organised retail.
100 percent free
No training fee, certification fee, or interview fee.
Inscreva-se agora
Apply now for the pilot cohort.
Seats are limited. All participants who meet the completion criteria will receive a Wadhwani Skills Certificate and a confirmed job interview with a participating retail employer.
Sobre o programa
Built for young people who want retail to become a career path.
The Retail Sales Executive Program is a 13-week online program by Wadhwani Skills for young people who want to enter organised retail, perform with confidence, and grow toward stronger roles over time.
Retail can be your first step into a formal career.
Retail can be your first step into a formal career.
What you get
Practical training. Career confidence. Guaranteed interview.
Every part of the program is designed to help you become ready for organised retail and show employers that you can learn, serve customers, and grow.
Como funciona
Start your retail career journey in 5 steps.
13-week journey
Build the skills that can help you grow in retail.
A clear week-by-week path that builds retail skills, workplace confidence, interview readiness, and the discipline needed for real retail roles.
Week 1
Introduction to Retail
Understand the retail sector, your role as a sales executive, and how to build a positive floor presence.
Week 2
Payments, Returns and Refunds
Learn transactions, returns, exchanges, and service point handling.
Week 3
Product Demo and Sales Support
Guide customers, explain products, support sales, and provide reliable service.
Week 4
Personalisation, Teamwork and Safety
Learn personalised selling, post-sales support, teamwork, and store safety.
Week 5
Employer Masterclass
Understand floor realities, employer expectations, and professional conduct.
Week 6
AI Tools for Retail
Learn AI basics and practical ways AI tools can support retail sales.
Week 7
Habilidades de comunicação
Build listening, phone conversation, request handling, and email basics.
Week 8
Self-Management and Presentation
Learn grooming, first impressions, self-discipline, learnability, and resilience.
Week 9
Professionalism at Work
Understand task management, feedback, workplace behaviour, POSH awareness, and disability awareness.
Week 10
Resolução de problemas
Build creative thinking, decision-making, and a result-oriented mindset.
Week 11
Centralidade no cliente
Learn work relationships, conflict handling, rapport building, and customer focus.
Weeks 12 and 13
Project and Interview Prep
Complete a final project, polish your resume, practise interviews, and prepare your personal pitch.
Who can apply
Is this program built for you?
You should apply if you are serious about preparing for a retail sales role and open to building a long-term career in organised retail.
Real talk
Retail is demanding. It can also be rewarding.
Retail can mean long hours, busy weekends, standing shifts, late closing hours, and customer pressure. But for people who are prepared, disciplined, and customer-focused, it can also become a strong career path with real growth.
Know the role
- Customer validation
- Market clarity
- Sales and market expansion readiness
Build the mindset
Build the mindset
Selection criteria
What we look for.
Interest in retail sales
You should be open to working in retail sales, customer service, store operations, or related roles.
Time commitment
You should be able to attend live online sessions and complete weekly learning tasks for 13 weeks.
Willingness to practise
You should be ready to complete assignments, assessments, role plays, and interview preparation.
Basic communication ability
You do not need to be perfect. You need basic ability and a willingness to improve.
Job seriousness
You should be serious about applying for retail job opportunities after completing the program.
Program fit
Shortlisted candidates will be contacted by the team after application review.
Clarity check
What this program is and what it is not.
This is
Structured job-readiness training
A guided online program to help you prepare for retail sales roles.
Not
A self-paced video course
You need to attend live sessions and complete weekly tasks.
This is
Practical learning
Live sessions, role plays, assignments, assessments, and interview preparation.
Not
A certificate-only program
The certificate is based on completion and demonstrated readiness.
This is
A free opportunity
There are no training fees, certification fees, interview fees, or hidden charges.
Not
A direct job offer
The job interview is confirmed for participants who meet the completion criteria. Final hiring decisions are made by employers.
Employer access
Get a confirmed job interview with leading employers in organised retail.
Participants who meet the completion criteria will receive a confirmed job interview with employers that are among the top in the industry. Exact employer allocation will depend on role availability, location, and candidate fit.
Want to explore more?
Questions, answered directly
FAQs for applicants.
Is this program really free?
Yes. The program is 100 percent free. There are no training fees, certification fees, interview fees, or hidden charges.
Who is this program for?
Do I need prior retail experience?
Is this an online program?
Is it self-paced?
How long is the program?
What will I learn?
You will learn retail sales skills, customer handling, product support, returns and refunds, communication, professionalism, problem-solving, AI basics, resume preparation, and interview skills.
Is retail work difficult?
Retail can be demanding. It can involve standing for long hours, working during busy periods, late closing, and handling different kinds of customers. The program prepares you for these realities and helps you build the skills needed to grow in organised retail.
What can I grow into after a retail sales role?
Growth depends on performance, employer policies, and experience. A retail sales role can become a path toward senior sales associate, team lead, department support, store operations, supervisor, or customer experience roles.
Will I get a certificate?
Yes. Participants who meet the completion criteria will receive a Wadhwani Skills Certificate.
What will I receive after completion?
Is the interview guaranteed?
Does this guarantee a job?
What happens after I apply?
Can I apply if I am already working?
Yes. You can apply if you are currently working in retail and want to move into a better role. You should be able to commit time for the live sessions and weekly tasks. Learners who complete the program are positioned for entry-level retail sales roles, so it can also help you move up within retail.