Many MSMEs still struggle with costs, skills needed for AI

Not everything’s smooth sailing: A June 2025 study found that 59% of MSMEs struggle with the cost and digital skills needed for AI.
Still, many are finding ways in—using tools like chatbots and Jasper AI for marketing and customer service.
Groups like the Wadhwani Foundation and Akamai Technologies are stepping in to make AI more accessible so more businesses can get on board.

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